1. Overview

​

This policy outlines the terms for purchasing and accessing digital products, including downloadable resources, audio practices, workbooks, programs, and online courses offered by Caroline Ibrahim. By completing a purchase, you agree to the conditions below.

​

2. Nature of Digital Products

​

All offerings are delivered in a digital format. This may include:

• PDF guides and workbooks

• Audio files

• Video content

• Online programs or courses

• Templates, tools, or other downloadable materials

No physical items are shipped.

​

3. Access and Delivery

​

After purchase, you will receive access via:

• An immediate download link, and/or

• An email with access instructions, and/or

• A login to a course or membership portal

Please ensure your email address is entered correctly at checkout. If you do not receive your access email within 10 minutes, please check your spam or junk folder or contact us at caroline@carolineibrahim.com.au

​

4. Refunds and Exchanges

​

Due to the instant and irrevocable nature of digital products, all sales are final. Refunds, exchanges, or cancellations are not offered for:

• Change of mind

• Accidental purchase

• Not downloading the product

• Not using the product

• Incompatibility with your device or software

If you experience a technical issue accessing your purchase, please contact us and we will assist you to resolve it.

Refunds are only provided where required under Australian Consumer Law (for example, in the case of a major failure to deliver the product as described).

​

5. Copyright, Licensing and Usage Rights

​

All digital products, course materials, written content, audio scripts, and resources available through this website are the intellectual property of Caroline Ibrahim and are protected by copyright.

Unless explicitly stated otherwise, your purchase grants you a personal, non-transferable, non-commercial licence to access and use the materials for your own learning and development. You may not:

• Share, forward, or distribute the files to others

• Upload the materials to any public or private platform

• Reproduce, repurpose, or adapt the content for commercial use

• Use the materials in your own programs, courses, or client work

• Claim the content as your own

All intellectual property remains the sole property of Caroline Ibrahim.

​

6. Course Access Duration

​

Access periods vary depending on the offering. Unless otherwise stated:

• Downloadable files are yours to keep

• Course or program access is provided for the duration specified on the sales page

• Access extensions are not guaranteed

​

7. Technical Requirements

​

You are responsible for ensuring you have:

• A stable internet connection

• A device capable of opening PDFs, audio files, or video content

• Updated software to access course platforms

​

8. Support and Contact

​

​If you require assistance with accessing your purchase, please reach out via the contact form on the website or email caroline@carolineibrahim.com.au

Support is available for technical issues only and does not extend to content-related questions outside the scope of the product.

​​

9. Updates to Products or Policy

​

This policy may be updated at any time without notice. If a digital product is updated or expanded, access to new content is not guaranteed unless stated on the product page. Your continued use of any digital product following a policy update indicates your acceptance of the revised terms.