Privacy Policy

CAROLINE IBRAHIM

www.carolineibrahim.com.au

1. We Respect Your Privacy

Caroline Ibrahim respects your right to privacy and is committed to safeguarding the privacy of our clients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

"Personal information" is information we hold which is identifiable as being about you.

2. Collection of Personal Information

You may provide basic information such as your name, phone number, address, and email address to enable us to contact you, send information, or commence services.

Caroline Ibrahim may also collect additional information about your personal and health status. This is particularly relevant when providing kinesiology, reiki, coaching, or mentoring services, and is necessary to deliver quality outcomes and share insights with our clients.

Health information is treated as sensitive information under the Privacy Act 1988 (Cth) and is handled with the highest level of care and confidentiality.

3. How We Collect Personal Information

Caroline Ibrahim collects personal information from you in a variety of ways, including:

When you interact with us electronically or in person
When you access our website or submit enquiries through it
Through intake forms, questionnaires, or health history forms
Via phone calls, emails, or SMS
When you register for or attend events, circles, or programs
When you make a purchase through our website or third-party platforms
Through third parties, where relevant

Where relevant, when we collect personal information, we will explain why and how it will be used. If we receive personal information from third parties, we will protect it in accordance with this Privacy Policy.

4. Use of Personal Information

Caroline Ibrahim may use personal information collected from you to:

Provide you with our services, including kinesiology, reiki, mentoring, coaching, events, and circles
Send you information, updates, and communications relevant to your engagement with us
Make you aware of new products, services, programs, and opportunities
Improve our services and better understand your needs
Process payments and manage bookings

In some instances, information may be used for marketing purposes. You may opt out of our marketing communications at any time by notifying us in writing.

Caroline Ibrahim may contact you by a variety of means including, but not limited to, telephone, email, SMS, or mail.

5. Third-Party Platforms and Payment Processors

We may use third-party platforms to deliver our services, process payments, manage bookings, or host digital products. These may include payment processors, booking systems, email marketing tools, and course hosting platforms. These third parties have their own privacy policies and we encourage you to review them.

We will not sell or share your personal information with third parties for their own marketing purposes without your explicit consent.

6. Disclosure of Your Personal Information

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property, or safety of Caroline Ibrahim, www.carolineibrahim.com.au, its clients, or third parties.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties for the delivery of our services, we will request that the third party handle your information in accordance with this Policy.

7. Security of Your Personal Information

Caroline Ibrahim is committed to ensuring that the information you provide to us is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure your information and protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although we take measures to safeguard against unauthorised disclosures, we cannot assure you that personal information will not be disclosed in a manner inconsistent with this Privacy Policy.

8. Access to Your Personal Information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). If you would like a copy of the information we hold about you, or believe that any information we hold is inaccurate, out of date, incomplete, irrelevant, or misleading, please email us at caroline@carolineibrahim.com.au

9. Complaints About Privacy

If you have any complaints about our privacy practices, please send details of your complaint to caroline@carolineibrahim.com.au

We take complaints very seriously and will respond promptly after receiving written notice of your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Privacy Policy

Please be aware that we may change this Privacy Policy from time to time. We may modify this Policy at any time, in our sole discretion, and all modifications will be effective immediately upon posting on our website. Please check back regularly to review our Privacy Policy. Your continued use of our website or services following any changes indicates your acceptance of the updated Policy.