1. Consent

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By using our website, you acknowledge and agree to these Terms and understand that all actions taken based on the information provided are undertaken at your own risk.

Content on this Site is for general informational and educational purposes only. It is not a substitute for professional, medical, psychological, therapeutic, legal, or financial advice. You are responsible for your own decisions, actions, and outcomes.

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2. Nature of Services

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Caroline Ibrahim offers a range of services including private kinesiology and reiki sessions, 1:1 mentoring programs, group coaching programs, women’s circles, and events. These services are designed to support personal growth, self-discovery, clarity, and wellbeing.

All services are complementary and supportive in nature. They are not a substitute for professional medical, psychological, therapeutic, legal, or financial advice or treatment.

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3. Scope of Practice

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Caroline Ibrahim is a certified Kinesiologist, Reiki Master, NLP Practitioner, and Level 1 Coaching Practitioner. While she holds these qualifications, she is not a licensed therapist, psychologist, medical practitioner, financial advisor, or legal professional. Nothing shared in any session, program, circle, or event constitutes therapy, diagnosis, medical treatment, legal advice, or financial advice.

Clients and participants are encouraged to seek appropriate professional support where needed, and to continue working with any existing healthcare or mental health professionals alongside their work with Caroline Ibrahim.

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4. Outcome Expectations

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Results from any session, program, circle, or event vary between individuals. No specific outcomes, results, or transformations are guaranteed. Your results depend on your own commitment, participation, openness, and effort.

Caroline Ibrahim provides tools, frameworks, space, and support to facilitate your own growth and discovery. Ultimately, your results are your own responsibility. By engaging in any service, you acknowledge and accept this.

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5. Website (Site)

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This website is owned and operated by Caroline Ibrahim, including its successors and assignees (referred to as “we,” “our,” or “us”). It is accessible via www.carolineibrahim.com.au (“Site”) and may also be available through additional web addresses or channels.

These Terms of Use (“Terms”) outline the agreement between Caroline Ibrahim and you, the individual, organisation, or entity accessing or using our Site (“you” or “your”). By accessing and using this Site, you confirm that you have read, understood, and agreed to these Terms. If you have any questions, please contact us using the provided contact details.

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If you do not agree to these Terms, you must immediately stop accessing and using the Site.

When you visit our Site, Caroline Ibrahim may collect certain information such as browser type, operating system, and website visited immediately before coming to our site. This information is used in an aggregated manner to analyse how people use our site so that we can improve our service.

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads.

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By adding content to the Site, you confirm:

• That you have all the necessary rights to upload or post the content.

• You agree to waive any moral rights that may otherwise be infringed by such use and ensure that any third party with moral rights in the content consents to these terms in the same way.

• You provide us with a perpetual, worldwide, non-exclusive, royalty-free, irrevocable, and transferable licence to use the content in any form, and allow us to grant these rights to others.

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6. Accuracy and Amendments

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While we strive to ensure that the website content is current and accurate, we cannot guarantee this at all times.

The Site is provided “as is” without any express or implied warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose.

We do not guarantee that the Site’s features or your access to it will be error-free, that defects will be corrected, or that the Site or its server is free of viruses or other harmful elements.

We reserve the right to amend and delete content. The information and terms may be amended without notice. Please check for any changes. Your continued use of our Site following amendments indicates you accept and will comply with the amendments.

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7. Third Party Sites

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Our Site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Caroline Ibrahim is not responsible for the privacy policies or practices of other such websites.

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8. Intellectual Property Rights

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Our Site contains material that is either owned by us or licensed to us, and it is protected under Australian and international laws. This includes, but is not limited to, trademarks, trade names, software, content, design elements, images, graphics, and the overall appearance and layout of the Site.

By using the Site, you acknowledge and agree that we hold all intellectual property rights in the Site. These Terms do not transfer any intellectual property rights to you. You are prohibited from:

• Using any material from the Site for commercial use without explicit written consent

• Amending or altering the code of material on this Site

• Embedding or framing material from the Site within another website

• Creating derivative works based on the Site’s content and images

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9. Confidentiality - Group Programs and Circles

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Participants in group programs and circles agree to maintain the confidentiality of all personal information, stories, and disclosures shared by other participants within those spaces.

What is shared within the group stays within the group. This is a condition of participation. Breaching the confidentiality of another participant may result in removal from the program or circle without refund.

Caroline Ibrahim will also maintain confidentiality in relation to participant disclosures, except where disclosure is required by law.

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10. Fees, Payments and Packages

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General Payment Terms

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All fees for sessions, programs, packages, and services are stated in Australian dollars (AUD) and must be paid in full at the time of booking unless a written payment plan has been agreed to in advance. A booking, package, or program is not considered confirmed until payment has been successfully received.

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Payment Plans

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Where a payment plan is offered, you agree to ensure that all instalments are paid on time. Missed or failed payments may result in:

• Suspension of access to sessions, programs, or materials, and/or

• Cancellation of the remaining portion of the package or program without refund of amounts already paid.

If a payment fails, you will be responsible for updating your payment details and ensuring the outstanding amount is settled.

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Prepaid Packages and Programs

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Unless otherwise stated in writing, all prepaid packages and programs are valid for 6 months from the date of purchase. Any unused sessions after the expiry date are forfeited and cannot be refunded, transferred, extended, or converted into credit.

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Changes to Fees and Offerings

We may update fees, packages, or offerings at any time. Any changes will not affect services already purchased.

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11. Cancellations and Rescheduling

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Kinesiology, Reiki and Energy Healing Sessions

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When you book a kinesiology, reiki or healing session, a dedicated space is held for you and is no longer available to other clients. A minimum of 48 hours’ notice is required to cancel or reschedule. Cancellations or missed appointments without 48 hours’ notice will incur the full session fee. No refunds, credits, or transfers apply unless required under Australian Consumer Law.

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Group Mentoring Programs

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Group mentoring sessions run to a fixed schedule and cannot be rescheduled, as changes affect all participants. If you are unable to attend a session, it is forfeited and cannot be carried over, credited, or refunded. All payments made for group mentoring programs are non-refundable, except as required under Australian Consumer Law.

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1:1 Mentoring Programs

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A minimum of 48 hours’ notice is required to reschedule a 1:1 mentoring session. Missed sessions without adequate notice are forfeited and cannot be carried over, credited, or refunded. All payments made for 1:1 mentoring programs are non-refundable, except as required under Australian Consumer Law.

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Circles

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A minimum of 48 hours’ notice is required to cancel your attendance at a circle or group session. Cancellations within this period may result in forfeiture of the session fee. No refunds, credits, or transfers apply to missed sessions without adequate notice, unless required under Australian Consumer Law.

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Events

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All event tickets are non-refundable. If you are unable to attend, your ticket cannot be refunded, transferred, or credited, except as required under Australian Consumer Law. In the event that the event is cancelled by Caroline Ibrahim, participants will receive a full refund or the option to transfer to a future event.

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12. Refunds

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Kinesiology, Reiki and Energy Healing Sessions

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All payments made for kinesiology, reiki or healing sessions and packages are non-refundable if not cancelled within 48 hours’ notice prior to the session. Refunds are only provided where required under Australian Consumer Law (for example, in the case of a major failure). Change of mind, change of circumstances, or non-use of sessions does not qualify for a refund.

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Group Programs 

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All payments made for group programs are non-refundable. When you enrol, you receive immediate access to reserved space, preparation, and program materials. Refunds are not provided for change of mind, change of circumstances, or non-participation. If you choose a payment plan, you are committing to the full program fee.

Refunds are only provided where required under Australian Consumer Law.

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1:1 Mentoring Programs

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All 1:1 mentoring programs require a full program commitment. By enrolling, you are committing to the full program term and the full program fee. If you choose to exit the program early for any reason, the full program fee remains payable. No refunds are provided for early exit, change of mind, or change of circumstances, except as required under Australian Consumer Law.

If you choose a payment plan, you are committing to all instalments for the full 12-month term. Missed or failed payments may result in suspension of access until the outstanding amount is settled.

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Events 

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All event tickets are non-refundable. The only exception is where the event is cancelled by Caroline Ibrahim, or where a refund is required under Australian Consumer Law.

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Digital Products, Programs and Courses

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Purchases of digital products, programs, and courses are non-refundable. Access to digital content, templates, or course materials is considered delivery of the product. Refunds are only provided where required under Australian Consumer Law.

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Credits

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Credits are not issued for unused sessions, missed appointments, or change-of-mind decisions. Any credit offered is at our sole discretion and must be confirmed in writing.

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13. Limitation of Liability

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To the fullest extent permitted by law, Caroline Ibrahim is not liable for any loss, damage, injury, or claim arising from:

• Your use of the Site or any service, program, circle, or event

• Reliance on any information provided

• Technical issues, interruptions, or downtime

• Third-party actions or content

• Your use or misuse of any digital product, program, or resource

• Any outcome or result (or lack thereof) from any session, program, circle, or event

Your use of the Site and any associated services or materials is entirely at your own risk.

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14. Force Majeure

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Caroline Ibrahim is not liable for any failure to comply with obligations where the failure is caused by something outside of our reasonable control, including but not limited to illness, natural disaster, government action, or technical failure.

To the fullest extent allowed by law, we disclaim all liability for any loss, damage, costs, or expenses - whether direct, indirect, incidental, special, or consequential - arising from the use or inability to use or access the Site or any service.

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15. Prohibited Conduct

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You must not:

• Use the Site for content or actions that infringe on another person’s intellectual property or other rights.

• Post or transmit material that defames, harasses, threatens, intimidates, offends, or restricts any individual.

• Share content that could reasonably be seen as obscene, inappropriate, defamatory, discriminatory, or invasive of privacy.

• Act in a way that could damage our reputation or that of the Site.

• Attempt to tamper with, hinder, or alter the Site, or introduce viruses or harmful code.

• Use the Site for activities you do not have all necessary rights, licences, and permissions to carry out.

• Assist or enable any third party to carry out any of the above activities.

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16. Making a Complaint

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If you wish to make a complaint, please contact us via email at caroline@carolineibrahim.com.au

Upon receiving your complaint, we will take all reasonable steps to investigate it within a suitable timeframe. You will be provided with written notification detailing the outcome of your complaint.

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17. Governing Law

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Your use of this Site, as well as any disputes arising from it, are governed by the laws of the Commonwealth of Australia. These Terms are subject to the exclusive jurisdiction of the courts operating in New South Wales.

By using the Site, you agree to comply with all applicable laws and regulations of these jurisdictions.

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18. Disclaimer

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This Site is offered without any guarantees, whether express or implied. We do not ensure that the features or materials on the Site will operate without errors or interruptions, nor can we promise that any defects will be resolved.

Caroline Ibrahim is a certified Kinesiologist, Reiki Master, NLP Practitioner, and Level 1 Coaching Practitioner. She is not a medical practitioner, licensed therapist, or psychologist. Nothing on this Site or provided through any service constitutes medical, psychological, therapeutic, legal, or financial advice. We strongly encourage you to consult with your doctor or a qualified healthcare professional regarding any medical or mental health concerns. You should seek their advice before starting any health program, supplement regime, or exercise program.

Caroline Ibrahim and its affiliated entities are not responsible for any negative or adverse outcomes arising from the use of information provided through the Site or any associated service, program, circle, or event.